What is Urbanvelle?
Urbanvelle is an online store offering thoughtfully selected wellness and lifestyle products designed to complement everyday routines.
What products does Urbanvelle sell?
Our collection may include products supporting areas such as:
- Everyday wellness
- Focus and cognitive wellness
- Hormonal wellness
- Relaxation and balance
- Metabolic wellness
- Lifestyle support
Product availability may change over time.
Are Urbanvelle products intended to treat medical conditions?
No. Information on our website is provided for general informational purposes and is not a substitute for professional medical advice.
Our products are not intended to diagnose, treat, cure, or prevent any disease unless specifically authorized by the appropriate regulatory authority.
Should I speak with a healthcare professional before using a supplement?
Speak with a qualified healthcare professional before using a dietary supplement, especially when you:
- Are pregnant or breastfeeding
- Take prescription medication
- Have an existing medical condition
- Are under medical supervision
- Are purchasing for someone under 18
- Are scheduled for surgery
Always read the product label and follow the stated directions.
When will my order be processed?
Orders are generally processed within [1–3 business days]. Processing time is separate from shipping time.
How can I track my order?
A tracking number will be emailed to you after your order ships, when tracking is available.
You can also use the Track Your Order page on our website.
Can I change my shipping address?
Contact [support email] immediately.
We cannot guarantee an address change after the order has entered processing or has been transferred to the carrier.
Can I cancel my order?
Cancellation requests must be submitted as soon as possible.
Orders that have already been processed or shipped may not be canceled.
What is your return policy?
Eligible unopened and unused products may be returned within 30 days of delivery, subject to our Return and Refund Policy.
Opened supplements and ingestible products are generally non-returnable for health and hygiene reasons unless they arrived damaged, defective, or incorrect.
What should I do when my order arrives damaged?
Contact [support email] within 7 days of delivery.
Include your order number and clear photographs of the item, packaging, and shipping label.
When will I receive my refund?
Approved refunds are sent to the original payment method. The time required for the refund to appear depends on your bank or payment provider.
Do you ship internationally?
We currently ship to [list supported locations].
International customers may be responsible for customs duties, import taxes, or other local charges.
Are results guaranteed?
No. Individual experiences may vary based on factors such as age, lifestyle, diet, health status, product use, and other circumstances.