This Privacy Policy describes how Urbanvelle collects, uses, stores, and shares personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services.
Information We Collect
Depending on how you use our website, we may collect:
Information You Provide
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order details
- Customer-support messages
- Account information
- Reviews or other content you submit
Payment Information
Payments are processed through our payment providers.
Urbanvelle may not directly store complete payment-card details. Payment information is handled according to the payment provider’s own privacy and security practices.
Information Collected Automatically
When you use our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Website activity
- Pages viewed
- Referring website
- Approximate location
- Cookie and tracking information
How We Use Personal Information
We may use personal information to:
- Process and fulfill orders
- Accept and manage payments
- Arrange shipping and delivery
- Provide order updates
- Manage returns and refunds
- Respond to customer-support requests
- Detect fraud or unauthorized activity
- Maintain and improve our website
- Personalize the shopping experience
- Send marketing messages when permitted
- Comply with legal and regulatory obligations
- Enforce our policies and agreements
Shopify
Our online store is operated using Shopify.
Shopify may process personal information to provide hosting, checkout, order-management, analytics, security, and related services. Shopify’s handling of information is also governed by its own privacy documentation.
Sharing Personal Information
We may share information with service providers that help us operate our business, including:
- Shopify
- Payment processors
- Shipping carriers
- Fulfillment providers
- Email and customer-support providers
- Website analytics providers
- Fraud-prevention providers
- Marketing and advertising partners
- Professional advisers
- Government authorities when legally required
We only share information as reasonably necessary for the applicable service, business purpose, or legal obligation.
Cookies and Similar Technologies
Our website may use cookies, pixels, local storage, and similar technologies to:
- Keep the website functioning
- Remember customer preferences
- Maintain shopping-cart activity
- Understand website usage
- Improve performance
- Measure marketing effectiveness
- Deliver relevant advertising
Browser settings can be used to block or remove certain cookies. Some website features may not work correctly when cookies are disabled.
Marketing Communications
When you subscribe to marketing communications, we may send information about products, promotions, store updates, or other Urbanvelle news.
You can unsubscribe by using the link included in the message or contacting us at [support email].
Transactional messages about orders, payments, shipping, or account security may still be sent.
Data Retention
We retain personal information for as long as reasonably necessary to:
- Complete transactions
- Maintain business and tax records
- Resolve disputes
- Prevent fraud
- Enforce agreements
- Meet legal obligations
Retention periods may vary depending on the type of information and applicable law.
Data Security
We use reasonable administrative, organizational, and technical measures intended to protect personal information.
However, no website, transmission method, or electronic storage system can be guaranteed to be completely secure.
Your Privacy Rights
Depending on where you live, you may have rights relating to your personal information, such as the right to:
- Request access
- Request correction
- Request deletion
- Receive a copy of certain information
- Restrict or object to certain processing
- Withdraw consent
- Opt out of certain marketing or advertising uses
- Submit a complaint to a privacy authority
To submit a request, email [privacy email].
We may need to verify your identity before completing the request.
Children’s Privacy
Urbanvelle is not intended for children under the age required to provide valid consent in their location.
We do not knowingly collect personal information directly from children without appropriate authorization.
International Data Transfers
Your information may be processed in countries other than the country where you live.
When required, appropriate safeguards may be used for international transfers.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, practices, technology, or legal obligations.
The updated version will be posted on this page with a revised “Last updated” date.
Contact Us
For privacy questions or requests:
Urbanvelle
Email: [support@urbanvelle.com]