Thank you for shopping with Urbanvelle. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing
Orders are generally processed within [1–3 business days] after payment has been successfully confirmed.
Business days do not include weekends or public holidays. Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.
Processing time is separate from shipping or delivery time.
Shipping Destinations
Urbanvelle currently ships to:
- [United States]
- [Canada]
- [Other supported countries]
Some products or delivery locations may have shipping restrictions. Available shipping methods will be displayed during checkout.
Estimated Delivery Times
Estimated delivery times after dispatch are:
- Standard shipping: [5–10 business days]
- Expedited shipping: [2–5 business days]
- International shipping: [7–21 business days]
These timeframes are estimates and are not guaranteed. Delivery may be affected by carrier delays, weather, customs processing, holidays, incorrect addresses, or other circumstances outside our control.
Shipping Charges
Shipping charges are calculated and displayed during checkout.
Urbanvelle may offer free shipping promotions from time to time. Any minimum order value or geographic restrictions will be shown with the applicable offer.
Order Tracking
When your order ships, you will receive a shipping confirmation email containing your tracking number when tracking is available.
Tracking information may take up to [24–48 hours] to update after the carrier receives the package.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
Contact us immediately at [support@urbanvelle.com] when an address correction is needed. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Orders returned because of an incomplete or incorrect address may require an additional shipping payment before they are resent.
Delayed Orders
Carrier delays may occasionally occur.
When we are unable to ship your order within the stated timeframe, we will contact you with updated information and available options. Depending on the circumstances and applicable law, you may choose to accept the delay or cancel the affected order for a refund.
Lost Packages
When tracking shows no delivery and the package appears to be lost, contact us at [support email] within [7 days] of the expected delivery date.
We may ask you to confirm your shipping address and contact the carrier before a replacement or refund is considered.
Packages Marked as Delivered
When tracking shows that a package was delivered but you cannot locate it:
- Check your mailbox, porch, reception area, and other safe locations.
- Ask household members or neighbors.
- Confirm that the shipping address was correct.
- Contact the delivery carrier.
- Contact Urbanvelle at [support@urbanvelle.com].
Urbanvelle is not responsible for packages stolen after confirmed delivery, but we will assist where reasonably possible.
International Orders
International customers may be responsible for import duties, taxes, customs fees, or brokerage charges.
These charges are not included in the product price or shipping charge unless specifically stated during checkout. Urbanvelle does not control customs charges or customs processing times.