Terms and Conditions

These Terms and Conditions govern your use of the Urbanvelle website and your purchase of products from Urbanvelle.

By accessing our website or placing an order, you agree to these Terms and Conditions.

1. Store Information

This website is operated by Urbanvelle.

Throughout these Terms, “Urbanvelle,” “we,” “us,” and “our” refer to the business operating this online store.

2. Eligibility

You must be at least the age of legal majority in your location to place an order, or you must have permission from a parent or legal guardian.

Certain wellness or supplement products may not be suitable for minors.

3. Product Information

We aim to display product descriptions, photographs, prices, ingredients, quantities, and availability as accurately as reasonably possible.

However:

Packaging may change
Colors may appear differently on different screens
Product availability may change without notice
Manufacturers may update ingredients, labels, or instructions

Always review the physical product label before use.

4. Health and Wellness Information

Content on the Urbanvelle website is provided for general informational purposes only.

It is not intended to replace advice from a physician, pharmacist, dietitian, or other qualified healthcare professional.

Products sold through Urbanvelle are not intended to diagnose, treat, cure, or prevent disease unless specifically approved or authorized for that purpose by the appropriate authority.

Individual results may vary.

5. Orders

Submitting an order does not guarantee acceptance.

We may refuse, limit, or cancel an order when:

A product is unavailable
Pricing or product information is incorrect
Payment cannot be verified
Fraud or unauthorized activity is suspected
Shipping restrictions apply
The order appears intended for unauthorized resale
Applicable law prevents fulfillment

When a paid order is canceled, the applicable payment will be refunded.

6. Prices and Payments

Prices are displayed in [USD or applicable currency] unless otherwise stated.

Applicable taxes, shipping fees, customs charges, and other costs may be added during checkout.

You agree to provide accurate billing and payment information and confirm that you are authorized to use the selected payment method.

7. Promotions and Discount Codes

Promotions may be subject to:

Expiration dates
Product exclusions
Minimum order values
Customer limits
Geographic restrictions
Other stated conditions

Discount codes cannot be exchanged for cash and may not be combined unless specifically permitted.

8. Shipping and Delivery

Shipping is governed by our Shipping Policy.

Delivery dates are estimates unless expressly guaranteed. Urbanvelle is not responsible for delays caused by carriers, customs, weather, emergencies, incorrect addresses, or other circumstances outside our reasonable control.

9. Returns and Refunds

Returns, refunds, exchanges, and cancellations are governed by our Return and Refund Policy.

Opened ingestible products may not be returnable for health and hygiene reasons, except where required by law or where the item is damaged, defective, or incorrect.

10. Acceptable Use

You may not use our website to:

Violate any applicable law
Commit fraud
Submit false information
Distribute malware or harmful code
Interfere with website security
Attempt unauthorized access
Scrape or copy content without permission
Infringe intellectual-property rights
Harass or harm another person
Place fraudulent or unauthorized orders

11. Intellectual Property

Website content, including text, graphics, branding, layout, logos, photographs, and original materials, is owned by or licensed to Urbanvelle unless otherwise stated.

You may use the website for personal, non-commercial shopping purposes.

No content may be copied, reproduced, distributed, modified, or commercially used without written permission.

12. Third-Party Services and Links

Our website may include links to third-party websites or use third-party services.

Urbanvelle does not control third-party websites and is not responsible for their content, privacy practices, security, availability, or services.

Your use of third-party services may be governed by their own terms.

13. Reviews and Customer Content

When you submit a review, photograph, comment, or other content, you confirm that:

The content reflects your genuine experience
You have the right to submit it
It does not violate another person’s rights
It is not misleading, unlawful, abusive, or defamatory

We may moderate or remove content that violates these requirements.

Submitting content grants Urbanvelle permission to display and use it in connection with the store and its marketing, subject to applicable law.

14. Disclaimer of Warranties

To the maximum extent permitted by law, the website and services are provided on an “as available” basis.

We do not guarantee uninterrupted access, error-free operation, or that every product will be appropriate for every customer.

Nothing in these Terms excludes rights or warranties that cannot legally be excluded.

15. Limitation of Liability

To the maximum extent permitted by law, Urbanvelle will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products.

This limitation does not apply where liability cannot legally be limited or excluded.

16. Indemnification

To the extent permitted by law, you agree to indemnify Urbanvelle against claims, damages, losses, or expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person’s rights.

17. Governing Law

These Terms are governed by the laws of [state/country], without excluding any mandatory consumer rights that apply in your location.

Any disputes will be handled by the courts or dispute-resolution process applicable in [jurisdiction], unless applicable consumer law provides otherwise.

18. Severability

When any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect.

19. Changes to These Terms

We may update these Terms periodically.

Updated Terms will be posted on this page with a revised “Last updated” date. Continued use of the website after an update constitutes acceptance where permitted by law.